Your satisfaction is our highest priority. We’re committed to delivering premium-quality garments crafted with care and inspired by the serenity of the ocean and the cosmos above. If for any reason you’re not completely happy with your purchase, we’re here to help.
You have the right to return your items under the UK Consumer Contracts Regulations. To be eligible:
You must notify us within 14 days of receiving your order that you’d like to return it.
Items must be returned to us within 14 days of notifying us.
Items must be in their original, unworn condition, with all tags and labels attached.
Items must be returned in the original packaging where possible to prevent damage in transit.
Returns that do not meet these conditions may not be accepted.
For hygiene, safety, and policy reasons, the following items are non-returnable:
Underwear, swimwear, and face coverings
Gift cards or promotional vouchers
Sale or clearance items marked as “Final Sale”
Any customised or made-to-order products
Items returned after the 28-day return window
Once we receive your returned items and verify their condition:
A full refund (excluding original shipping costs) will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
If your refund is delayed or you haven’t received it after this period, contact your bank first, then email us at info @oceansdreams.co.uk .
We do not currently offer direct exchanges. If you wish to change size, colour, or style:
Return the item for a refund.
Place a new order for your desired item.
This ensures availability and faster service for you.
Email info @oceansdreams.co.uk with your order number and reason for return.
We will provide you with the return address and instructions.
Package your items securely and include a note with your name, order number, and return reason.
Ship the parcel using a tracked service. You are responsible for return shipping unless the item is faulty or incorrect.
We sincerely apologise if you received an item that is:
Damaged or defective
Incorrect (wrong size, colour, or product)
Please contact us within 7 days of receiving your parcel with clear photographs of the item and the issue. We will provide a free return label and offer you:
A full refund, or
A replacement item (depending on your preference and stock availability)
We gladly accept returns from outside the UK, but:
The customer is responsible for international return shipping costs.
Clearly mark your parcel as “RETURNED GOODS” to avoid customs charges. We are not liable for import fees or delays due to incorrect declarations.
Have questions or need assistance? We’re here to help.
📧 Email: info @oceansdreams.co.uk
🌐 Website: www.oceansdreams.co.uk
📍 Ocean’s Dream HQ Suite G04 1 Quality Court, Chancery Lane, London, England, WC2A 1HR
